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Self Help Desk
Find answers fast, from setup to year-end
Learn how to navigate Rockbell’s solutions and find answers to FAQs. Search the knowledge base, follow a step-by-step guide, or talk to our Technical Support team.
- 228 knowledge-base articles
- No login needed to read
Search the knowledge base
How can we help you today?
Results open on Rockbell’s Freshdesk support portal in a new tab.
Prefer a person? Call the Support Hotline on +65 6468 0054.
Knowledge base
Browse the knowledge base
Rockbell’s knowledge base lives on its Freshdesk support portal and is public, so you can read it without logging in. Pick a category, then a folder.
- 228Articles
- 22Folders
- 4Categories
- PublicNo login needed to read
9 folders
Million System
139articles
Guides for Million Accounting & Stock, Million Payroll and Million HRM, plus error messages.
- General, 11 articles (opens in a new tab)
- (SG - GST) Million Accounting & Stock System, 21 articles (opens in a new tab)
- (SG) Million Payroll System, 18 articles (opens in a new tab)
- Error Message, 2 articles (opens in a new tab)
- Basic - Accounting, 25 articles (opens in a new tab)
- Basic - Million Payroll, 26 articles (opens in a new tab)
- Million HRM, 1 article (opens in a new tab)
- (MY - SST) Million Accounting & Stock System, 1 article (opens in a new tab)
- (Malaysia) Million Payroll System, 34 articles (opens in a new tab)
Folders labelled (MY - SST) or (Malaysia) are Malaysia-specific.
Open Million System (opens in a new tab)
10 folders
Million FOC package only
73articles
Setting up the Million FOC package, activating your Peppol ID, day-to-day stock, sales and purchase entries, and InvoiceNow.
- Setup Million Software FOC package, 4 articles (opens in a new tab)
- General Setup Company Profile and activate peppol ID, 6 articles (opens in a new tab)
- Creditor & Debtor maintainance, 2 articles (opens in a new tab)
- Stock, 13 articles (opens in a new tab)
- Sales, 6 articles (opens in a new tab)
- Purchase, 10 articles (opens in a new tab)
- Customer Q&A function issue, 2 articles (opens in a new tab)
- Customer Q&A Can't login issue, 19 articles (opens in a new tab)
- Advance Order - (With Government), 6 articles (opens in a new tab)
- InvoiceNow Submission Types, 5 articles (opens in a new tab)
2 folders
Autocount System
10articles
General notes and guides for AutoCount Accounting.
- Autocount - General, 3 articles (opens in a new tab)
- Autocount Accounting System, 7 articles (opens in a new tab)
1 folder
Million Cloud System
6articles
The Million Cloud System user guide.
Open Million Cloud System (opens in a new tab)
Start here
Step-by-step guides, by task
A hand-picked shortlist from the knowledge base, grouped by what you’re trying to get done. Each guide opens on the support portal.
Million FOC package
Setting up
- Million Installer & Update (opens in a new tab)
- How to Setup .NET Framework & SQL Server (opens in a new tab)
- How to Activate License (opens in a new tab)
- How to Create New Database (opens in a new tab)
E-invoicing
InvoiceNow & Peppol
- Peppol ID Registration & Company Setup (opens in a new tab)
- Activate GST InvoiceNow - NEW (opens in a new tab)
- InvoiceNow Submission Types (opens in a new tab)
- GST InvoiceNow - Connection Issues (opens in a new tab)
Million & AutoCount
Backup & upgrades
- How to Backup and Restore Database (opens in a new tab)
- How to Setup the Auto Backup (Schedule Backup) (opens in a new tab)
- Million Software - Version Upgrade Step by Step (opens in a new tab)
- Autocount : How to setup Auto Backup? (opens in a new tab)
- Mandatory Version Update for Autocount Accounting 2.0 and Autocount POS 5.0 (opens in a new tab)
Million & AutoCount
Year-end & GST rate
- How to do Year End Closing in Million Accounting System (opens in a new tab)
- Payroll : How to do Year End Closing (opens in a new tab)
- [Autocount] Is it necessary to perform year end closing every year? (opens in a new tab)
- [Million] How to Add Or Change the Tax Rate from 8% to 9% (opens in a new tab)
- [Autocount] How to Add Or Change the Tax Rate from 8% to 9% (opens in a new tab)
More self-help
More ways to help yourself
Patch files, walk-through videos, AutoCount’s own wiki and the Rockbell LMS login.
Patch files
Software Upgrade Files
Request the latest Million patch files for free through a short contact form.
Request the patch files VideosDemo Videos
Watch a quick overview of what our solutions can do.
Watch the videos ExternalAutoCount wiki
AutoCount’s official wiki, from the software vendor itself rather than Rockbell.
Visit the wiki (opens in a new tab) LoginRockbell LMS
The sign-in page for Rockbell’s customer learning portal.
Log in to the LMS (opens in a new tab)
Technical Support
Still stuck? Talk to a person
Rockbell’s Technical Support Department is a call, a message or an email away.
Mobile & WhatsApp
Two more Technical Support numbers. +65 8821 4950 is also on WhatsApp.
Write to the Technical Support team.
Office hours
- Monday to Friday: 9am – 6pm
- Saturday: 9am – 1pm
Rockbell’s office opening hours.
Tickets are handled on Rockbell’s Freshdesk support portal. Log in or sign up there to submit a new ticket.
FAQ
Questions, answered
The basics about Million and Rockbell. For anything else, search the knowledge base or ask us.
Ask us something elseMillion allows users to create unlimited company directories with just one license and at no additional cost. The system has an intuitive interface so even users with no accounting knowledge can navigate with ease.
Anytime of the year. You can start whenever your business requires it as the setup is fast and simple to use.
Rockbell provides accounting solutions that are designed with accountants and bookkeepers in mind and are customized based on Singapore’s latest accounting standards. Our solutions are GST-compliant, cost-friendly, and allows for flexible working arrangements to suit accountant’s needs.
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Talk to Sales
Pricing, EDGE and timelines — straight answers on +65 6469 7720.
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EDGE Grant support · Local Singapore team since 1996
Singapore Office
18 Boon Lay Way, Tradehub 21, #05-100, Singapore 609966
+65 6469 7720
sales@rockbell.com.sg
Johor Office
7A, Jalan Undan 15 Taman Perling 81200 Johor Bahru, Malaysia.
+607-334 0707/+607-241 3172
sales@rockbell.com.my
KL Office
No. 28-2B, Jalan Puteri 1/2, Bandar Puteri 47100 Puchong, Selangor
+603-8060 5598
sales@rockbell.com.my
Indonesia Office
Jln. Kesehatan Raya No. 60F, Tanah Abang IV, Jakarta Pusat 10161
+62 811 1045 466
sales1@million.co.id